Contact Center Service Representative

Plainfield, IL

Full Time

SGE Marketing Services

Mid Level

SGE Marketing Services, an affiliate of Spring-Green Enterprises is hiring a full-time, year-round Contact Center Service Representative to be a key player in our Contact Center located in Plainfield, IL. This is a hybrid remote/onsite work arrangement after successful completion of hybrid remote/onsite training.

We offer Competitive benefits including;

A scheduled hybrid work situation after training
Health, dental, and vision insurance coverage
Disability and life insurance coverage
Flexible Spending Account
401(k) Participation
Paid Holidays and PTO

$18 / an hour plus commission

Spring Green has been providing lawn, pest and tree care services for over 48 years through a network of company owned and franchised locations. As an industry leader with locations in 25 states, we take our community and environmental responsibility seriously and are proud to help consumers enjoy their lawns and outdoor spaces. At Spring Green, our culture supports team members’ pursuits of professional and personal growth. We work hard to create an atmosphere representative of our core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Summary
Under the direction of the Contact Center Service Manager, performs call center functions for company owned franchise operations; answering service questions, communicating with branch personnel to assist in resolving service issues, selling services to customers over the telephone, or via email, text, or chat. Other duties include; performing collection calls, completing property measurements, following up on sales leads and customer service concerns, and data entry.

Essential Duties and Responsibilities

Respond to service/sales inquiries and initiate outbound calls. Direct and assist customers with additional sales and services. Follow communication scripts in accordance with departmental procedures and thoroughly explain available and recommended services in response to marketing efforts, customer inquiries and property evaluations. Explain lawn care services, quote prices and use selling techniques to encourage customers to purchase services.
Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer; communicate so the customer understands the sequence of events, the number of applications, costs, payment plans, and any special instructions that may follow the sale. Become familiar with various weather and/or environmental conditions that lead to common lawn, tree, pest, or irrigation problems, as well as those that help or hinder the performance of Spring-Green services.
Follow up with customers to ensure satisfaction, solicit further sales, and solve problems.
Accurately document each call.
Thoroughly communicate the appropriate information to customers and coworkers, both verbally and in writing, in a friendly, caring manner.
Perform data entry maintenance activities associated with maintaining customer information, processing of credit card payments, documenting customer conversations and account updates.
Perform collection calls to maximize receivables as needed.
Maintain confidentiality of customer information and company proprietary information.
Perform property measurements as assigned.

Regular and predictable on-site attendance is required for interaction with customers & coworkers, as well as access to pertinent data, computer and phone systems.
Work a flexible schedule which may include Saturdays and weekday evening hours.
Perform other duties as assigned by Contact Center Service Manager.

Education and/or Experience

High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
Minimum two to three years of inbound or outbound telephone sales and/or customer service/call center experience; or equivalent combination of education and experience.
Minimum typing skills 45 WPM.

Equal Opportunity Employer

We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth. Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

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